Support Notifications

Recent updates to Sage Business Cloud Accounting.
    • 08
      Nov

      Customer Services closed on 10 November 2018

      Please note, our Customer Services department will be closed on Saturday 10th November. Should you require Support assistance, please visit the following links to access helpful online resources.

    • 2018
    • 01
      Mar

      Find answers in our fully packed financial year end guide

      Find answers in our fully packed financial year end guide to learn how to close off your financial year in Accounting. Click here for the guide.

    • 23
      Feb

      Important Message regarding VAT Compliance (South Africa Only):

      We’re aware of the VAT increase to 15% as announced during the Budget Speech on 21 February 2018. We’re currently working on a release to ensure you’re compliant before the effective date of 1 April 2018. We’ll keep you updated here and via email. You are not required to make any changes to your VAT settings in Accounting. We’ve got you covered.

    • 2017
    • 13
      Dec

      Festive Season – Support Operating Hours

      From 18 December 2017 to 5 January 2018, our operating hours will change as detailed below:

      Monday – Thursday 08:00 – 17:00

      Friday (22 & 29 December 2017) 08:00 – 14:00

      Saturday (23 & 30 December 2017) & public holidays: closed

       

      We apologise for any inconvenience caused and wish you a happy festive season.

    • 23
      Nov

      Standard Bank Feed Update

      Standard Bank is in the process of updating their website. This means that all users will have their internet banking profiles moved from the old site to the new one. You will now have new login details (email and password) that will be provided by Standard Bank once you have been registered on the new site. You will need to follow up with Standard Bank on the process of your registration and update your login details in Accounting once you have been registered. They are updating all users automatically in batches. Should you wish to speed this up, you will need to contact Standard Bank directly. Please note that Sage cannot assist in this regard and all users will need to represent themselves at the bank for security reasons.

    • 09
      Nov

      Manual Import for Standard Bank Statements

      Please note that Automatic Feeds for Standard Bank are currently unavailable. Please click here for a workaround.

    • 16
      Aug

      Telkom LTE Connections

      Please note, clients connecting via a Telkom LTE connection will experience errors when accessing the  Accounting website. For further assistance on this, we ask that you please contact the Telkom support desk.

    • 09
      May

      ABSA Bank Feeds

      We have been notified by the Yodlee technical team that there is an ongoing problem with ABSA bank feeds which our data team is tracking closely.

      Please click here so that we assist you with amending your bank statements. Make use of the CSV file template provided here, to copy your data on to as it has the correct format.

      You may also download the statement in OFX as well which does not require any format. You will need to make sure that the OFX file has been extracted from the ZIP folder you receive it in.

      Click here for a document to assist you if all the data is in one column on Excel to do text-to-columns changes.
    • 02
      May

      Intermittent Connection

      Accounting has intermittent connection. We are busy resolving this issue. We apologize for the inconvenience.

    • 13
      Apr

      FNB Bank Feeds

      We have been notified by the Yodlee technical team that there is an ongoing problem with FNB bank feeds which our data team is tracking closely.

      Please click here so that we assist you with amending your bank statements. Make use of the CSV file template provided here, to copy your data on to as it has the correct format.

      You may also download the statement in OFX as well which does not require any format. You will need to make sure that the OFX file has been extracted from the ZIP folder you receive it in.

      Click here for a document to assist you if all the data is in one column on Excel to do text-to-columns changes.
    • 28
      Feb
      You might have noticed that Internet Explorer no longer saves your login credentials on the sign in page. This change has been made by Microsoft for security reasons. If you prefer to have the details saved, switch to Google Chrome and ensure that the options below have been selected in the browser settings. Call volumes and email volumes are expected to increase as a result of the financial Year End period. Skip the queue and get all your year end questions answered here.
    • 2016
    • 12
      Dec
      Please note that from 12 December until 3 January Support & Client Services’ operating hours are from 8 am to 5pm, Mondays to Thursdays, 8am to 4:30pm on Fridays and 9am to 12pm on Saturdays. We will be closing at 2pm on both the 23rd and 30th of December. On Saturday 24 December and Saturday 31 December, as well as all the public holidays over the festive season, we will be closed. We apologise for any inconvenience.
    • 07
      Dec
      Standard Bank are experiencing connectivity errors with Bank Feeds. Click here for a workaround on getting your bank feeds into Accounting with a manual refresh. We will keep this notification posted with updates.