Support Notifications

Recent updates to Sage One Accounting.
  • 2017
  • 09
    May

    ABSA Bank Feeds

    We have been notified by the Yodlee technical team that there is an ongoing problem with ABSA bank feeds which our data team is tracking closely.

    Please click here so that we assist you with amending your bank statements. Make use of the CSV file template provided here, to copy your data on to as it has the correct format.

    You may also download the statement in OFX as well which does not require any format. You will need to make sure that the OFX file has been extracted from the ZIP folder you receive it in.

    Click here for a document to assist you if all the data is in one column on Excel to do text-to-columns changes.

  • 02
    May

    Intermittent Connection

    Sage One has intermittent connection. We are busy resolving this issue. We apologize for the inconvenience.

  • 13
    Apr

    FNB Bank Feeds

    We have been notified by the Yodlee technical team that there is an ongoing problem with FNB bank feeds which our data team is tracking closely.

    Please click here so that we assist you with amending your bank statements. Make use of the CSV file template provided here, to copy your data on to as it has the correct format.

    You may also download the statement in OFX as well which does not require any format. You will need to make sure that the OFX file has been extracted from the ZIP folder you receive it in.

    Click here for a document to assist you if all the data is in one column on Excel to do text-to-columns changes.

  • 28
    Feb

    You might have noticed that Internet Explorer no longer saves your login credentials on the sign in page. This change has been made by Microsoft for security reasons. If you prefer to have the details saved, switch to Google Chrome and ensure that the options below have been selected in the browser settings.

    Call volumes and email volumes are expected to increase as a result of the financial Year End period. Skip the queue and get all your year end questions answered here.

  • 2016
  • 12
    Dec

    Please note that from 12 December until 3 January Support & Client Services’ operating hours are from 8 am to 5pm, Mondays to Thursdays, 8am to 4:30pm on Fridays and 9am to 12pm on Saturdays. We will be closing at 2pm on both the 23rd and 30th of December. On Saturday 24 December and Saturday 31 December, as well as all the public holidays over the festive season, we will be closed. We apologise for any inconvenience.

  • 07
    Dec

    Standard Bank are experiencing connectivity errors with Bank Feeds. Click here for a workaround on getting your bank feeds into Sage One with a manual refresh. We will keep this notification posted with updates.